Adopting a new platform is just the beginning. The real question for any organization is whether it will continue to deliver results long after the launch.
We sat down with Rebekah Boon, Head of Customer Success and Support, to learn how customer success at HiHello is built on the idea that growth and renewals come from thoughtful program building, not one-time rollouts. That approach has helped organizations move from small pilots to enterprise-wide adoption, with programs that expand and strengthen year after year.
Starting with a measurable pilot
Rebekah Boon, Head of Customer Success and Support, explains:
“For our large customers, we often start with a structured pilot where we define a clear use case, success metrics, and identify internal champions. Ten out of ten times, that momentum leads to expansion. Once credibility and early results are in place, it’s easy for an organization to roll HiHello out more broadly.”
Ten out of ten times, a thoughtful pilot leads to expansion. Early credibility makes it easy to scale HiHello further.
Sustained success through continuous engagement
Unlike typical SaaS implementations that stop at onboarding, HiHello’s programs evolve over time.
“We don’t just launch and step away,” says Rebekah. “Our team stays engaged with strategy sessions, workshops, and feedback loops. That ongoing partnership helps organizations see long-term value, not just launch value. Some of my favorite stories are when the most skeptical teams become the strongest advocates.”
We don’t just launch and step away. Continuous strategy and workshops turn initial adoption into long-term success.
Consistency that leads to renewal and expansion
This long-term mindset is reflected in high retention rates and multi-year renewals.
“Customers remain with HiHello because we remain with them,” Rebekah shares. “As priorities shift, programs grow, and organizations change, we adapt alongside them. That consistency, backed by an ecosystem of support and strategy, is why customers expand their investment with HiHello.”
Customers remain with HiHello because we remain with them.
Internal demand that builds momentum
When pilots succeed, the results don’t stay contained. Employees outside of pilot groups quickly request access, creating natural demand that accelerates adoption. This ripple effect has helped organizations scale from hundreds of seats to tens of thousands globally.
The most skeptical teams often become the strongest advocates once they see the impact.
Growth by design
Growth with HiHello doesn’t happen by chance. It’s the outcome of structured pilots, measurable wins, and a philosophy of continuous partnership. That’s why organizations across industries not only renew with HiHello, but expand their programs year after year.
Growth with HiHello doesn’t happen by chance—it’s built into the way we partner with organizations.
Ready to see how HiHello can scale across your organization?
👉 Schedule a demo and start building your program for growth.
