Imagine you’re at a conference. You’ve had a great conversation, they scanned your digital business card, and now you’re ready to collect their information. But the form feels awkward. The button text doesn’t make sense for the moment. Or maybe you’d rather prioritize capturing their details first, but the flow pushes your card instead.
That tiny bit of friction can be the difference between a lead saved in your CRM and a lead lost in the shuffle.
At HiHello, we know that every interaction is unique, and every team has different goals. That’s why we’re excited to exclusively offer complete control over your contact exchange flow.
Learning from you: Control matters
Over the years, we heard the same story from our users again and again:
- “We need more flexibility at conferences.”
- “We want our call-to-action to sound like us.”
- “We have security requirements that mean we need to turn off contact capture.”
- “We need to capture contact information first, before showing our own information.”
We realized that while our streamlined contact exchange was working for some, it wasn’t working for everyone. And in networking, “almost right” can mean missed opportunities.
So instead of designing one flow for everyone, we’ve built the tools to let you design your own.
What’s New with HiHello Contact Exchange
With this update, you now have full control:
- Main CTA button text and icons — Replace “Save Contact” with the words that best fit your brand.
- Form headers and CTAs — Rewrite the prompts to match your voice.
- Exchange order — Decide whether your card is saved first, or whether you collect their info first.
- Information capture — Choose which fields you want to collect, and add a consent agreement if needed.
- Save information (VCF) toggle — Enable or disable downloads of your contact details.
- Post-exchange app prompts — Decide whether to invite your new contact to download HiHello.
- Preview and revert options — See changes instantly, and reset with one click if needed.
In short: every step of the exchange is now yours to shape.
What This Means for You
This release isn’t just about customization for its own sake; it’s about making sure the way you capture leads aligns with your goals.
For Professionals:
Craft a flow that feels natural, professional, and personal. Whether you’re networking one-on-one or presenting at an event, your exchange process will reflect your style.
For Businesses:
Empower your teams to capture leads in a way that supports measurable outcomes. Standardize flows for conferences, align messaging across your org, and watch more leads flow directly into your connected CRM and marketing systems.
The most customizable contact exchange on the market
Networking is never one-size-fits-all. And neither is HiHello.
We’re proud to deliver the most customizable way to exchange contact information because we believe your brand, your words, and your leads should always be in your control.
👉 Ready to customize your own flow? See how in our Help Center. Not a HiHello user yet? Sign up now or get in touch with us to create a plan for your entire team.
